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Terms & Conditions

Last Updated: 20/03/2025

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Welcome to Kimberly Vanzi Studio. These Terms and Conditions ("Terms") govern the use of our services, including consultation scheduling, website design, branding, marketing, and localization. By scheduling a consultation or engaging in our services, you agree to these Terms. Please read them carefully before proceeding.

1. Consultation Booking & Evaluation

  • All consultations must be booked in advance to determine the scope of services needed.

  • After booking, communication via email or other methods will be used to assess whether a consultation is required or if services can proceed directly.

  • If a consultation is deemed necessary, an invoice will be issued, and payment must be made before the consultation begins.

  • Payment will be made via a SumUp payment link, which will be provided in the invoice.

  • If payment is not received within 3 days of receiving the invoice, the consultation slot may be released. However, if the consultation is scheduled within the next 48 hours, payment must be completed immediately upon receiving the invoice to secure the booking.

  • Failure to complete payment before the consultation may result in automatic cancellation.

2. Cancellations & Rescheduling

  • You may reschedule or cancel a consultation with at least 24 hours’ notice.

  • No refunds will be issued for cancellations made less than 24 hours before the scheduled time.

  • If you miss your scheduled consultation without notice, a new payment will be required to rebook.

  • If an issue on our end prevents the consultation from happening, we will work with you to reschedule or issue a refund.

3. Refunds & Non-Payment

  • Consultation fees are non-refundable, except in cases where we are unable to provide the service due to unforeseen circumstances.

  • If payment is not received within 3 days of receiving the invoice, the consultation slot may be released. For consultations scheduled within the next 48 hours, payment must be completed immediately to confirm the booking.

  • For other services such as website design, branding, and marketing, payment terms will be outlined in a separate contract or agreement.

4. Services & Payment Terms for Custom Work

  • Custom services such as website design, branding, marketing, and localization require a formal agreement outlining the project scope, pricing, and timelines.

  • A non-refundable deposit may be required before work begins, as specified in your contract.

  • Full payment is due upon project completion unless otherwise agreed.

  • If a client terminates a project mid-way, they are responsible for all work completed up to that point.

5. Intellectual Property & Ownership

  • Upon full payment, clients receive the agreed-upon rights to use website designs, branding materials, and marketing content.

  • Kimberly Vanzi Studio retains the right to use completed projects in a portfolio or promotional materials unless otherwise agreed.

6. Limitation of Liability

  • Kimberly Vanzi Studio provides design and marketing services to enhance your brand, but we cannot guarantee specific business outcomes.

  • We are not responsible for third-party software issues, website hosting failures, or search engine algorithm changes affecting SEO performance.

  • Clients are responsible for reviewing and approving all work before implementation.

7. Privacy Policy

Your personal information will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

8. Changes to These Terms

Kimberly Vanzi Studio reserves the right to update these Terms at any time.

Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised Terms.

9. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: info @ kimberlyvanzi.com  Website: www.kimberlyvanzistudio.com

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